
THE SUGAR TIDE
837 Southwood Boulevard Incline Village, NV 89451
Guest Guide Book
If You Prefer Apple Maps
Here’s the link for your convenience:
Parking Information:
We provide parking for only ONE vehicle in the complex parking lot. You are welcome to park in any available space. Please ensure that the CREEKSIDE WEST PARKING PERMIT is visibly displayed on the driver's side of the dashboard throughout your stay.
STREET PARKING IS STRICTLY FORBIDDEN.
It's important to remember that these parking passes must be returned to the table upon checkout. LOST PARKING PERMITS WILL INCUR A $100 REPLACEMENT FEE. The complex rigorously enforces parking regulations, and parking without a pass may result in your vehicle being towed at your expense. Please help us maintain a smooth parking experience for everyone.
When entering the parking area from Southwood, drive straight to the back and park in the last lot on the left. Parking is available on a first-come, first-served basis. If the left lot is full, guests may use the larger main parking lot.
1. Open the storm door, Enter the door code from your Inbox
2. Wait for the beep and click, Turn the deadbolt knob to the LEFT (on keypad)
3. Open door w/ door handle
4. To lock press the "Schlage" button and turn the deadbolt to the RIGHT

The GPS will accurately guide you to the destination; just be attentive to the signs when selecting the parking lot and searching for our condo number. It's important to mention that there is also a Unit #16 East, but that is NOT our condo; we are Unit #16 WEST.
From Southwood Blvd - Enter the parking lot
UNIT #16 WEST
Check-In Time:
Anytime after 4:00 PM
Our standard check-in time is 4:00 PM. While we can occasionally arrange an early check-in for an additional fee, we kindly request that you contact us ahead of time if you plan to arrive before 4:00pm.
We will do our best to accommodate your request, although we cannot guarantee it. If you do arrive early, please take a moment to explore our 'local area guide' section, where we have compiled a variety of activities you can enjoy in the vicinity while waiting for the house to become clean and ready for you by check-in time.
Getting In:
We have a keyless entry system so you may arrive any time after 04:00 pm on your own schedule. PLEASE REFER TO YOUR INBOX FOR THE DOOR CODE
Please note that this condominium complex is divided into two sections: East and West. Our unit is situated in the WEST building, so please ensure you are looking for the signs that indicate Creekside WEST and not Creekside East when you are locating the parking lot.
The GPS will accurately guide you to the destination; just be attentive to the signs when selecting the parking lot and searching for our condo number. It's important to mention that there is also a Unit #16 East, but that is NOT our condo; we are Unit #16 WEST.
Early Check In:
Unfortunately we cannot typically accommodate checking in before this time as our cleaning team is making the home ready for your arrival.

For Wi-Fi access details and other important check-in information, please refer to the
registration page
linked below.
This page includes step-by-step instructions, including how to access the condo, Wi-Fi login credentials, and more.
👉Click here to access the Registration Page
Completing your registration in advance will help ensure a smooth and easy arrival.
HOUSE MANUAL
Your safety and the protection of our beautiful Tahoe environment are our top priorities. Please review these essential guidelines during your stay:
General Fire Restrictions (Incline Village & Crystal Bay, NV):
No Open Burning: Seasonal open burning (wood, slash, or needle piles) is strictly prohibited.
No Recreational Fires at Rental Properties: Recreational fires (e.g., in fire pits, using wood or charcoal) are NOT permitted on short-term rental properties, even with a permit.
Barbecue Grilling (Gas, Propane, Charcoal, Pellet):
Barbecuing is allowed, but must strictly adhere to manufacturer's guidelines and these safety tips:
Outdoor Use Only: Grills must always be used outdoors, far away from the house, deck railings, eaves, or overhanging branches.
Clearance: Keep children and pets at least three feet away from the grill.
Cleanliness: Always keep your grill clean, free of grease or fat buildup.
Never Unattended: Do not leave a lit grill unattended.
Lid Open: Always ensure the grill lid is open before lighting.
Propane Grill Specifics:
Leak Check: Before first use each year (or if moving/reconnecting), check the gas tank hose for leaks. Apply a light soap and water solution to the hose; a leak will release bubbles.
Gas Smell/Leak: If you smell gas while cooking, or if a leak (by smell or bubbles) does not stop, immediately turn off the gas tank and grill, leave the grill, and call the fire department (Do NOT move the grill). If the leak stops after turning off, the grill must be serviced by a professional before using it again.
Flame Goes Out: If the flame goes out during use, turn the grill and gas off and wait at least 15 minutes before re-lighting.
Charcoal Grill Specifics:
Non-Combustible Surface: Charcoal grills are prohibited on combustible surfaces.
Starting Charcoal: Use charcoal chimney starters with newspaper or electric charcoal starters (ensure an outdoor-rated extension cord if needed). NEVER use charcoal starter fluid or any other flammable liquids.
Safe Disposal: When finished, let the coals cool completely before disposing of them in a metal container.
Red Flag Warnings: NO OPEN FLAME OF ANY KIND
During Red Flag Warnings, absolutely NO open flame of any kind is allowed, including all types of grilling (gas, propane, charcoal, pellet, etc.). Fire restrictions may differ on Federal land. Please be aware of current fire condition

Our City and "The Neighborhood Group" are considering a permanent ban on vacation rentals across the entire south shore of Lake Tahoe. A specialized department known as the "Vacation Rental Task Force" has been established within our City's police department to address issues related to noise, parking, occupancy, trash, and after-hours hot tub use violations. We kindly request your cooperation in adhering to the rules and regulations we have outlined to ensure that we can continue hosting guests in the future without jeopardizing this privilege. To learn more about how to avoid receiving a $1000 fine during your vacation, please watch the following two-minute video: https://youtu.be/9cwMLmR334E
Quiet Hours: 9PM - 8AM

Smoking is strictly prohibited inside the property. We kindly ask guests who wish to smoke to do so only in the designated smoking areas provided outside, such as the patio, where ashtrays are available. Ensuring a smoke-free interior is essential to maintain the comfort and health of all our guests. Non-compliance with this policy may result in additional cleaning fees and penalties. We appreciate your cooperation in keeping our properties smoke-free and enjoyable for all guests.

This is our home, and we would love to share it with you. We hope you will love it as much as we do.

This Damages Policy outlines the procedures and guidelines for addressing damages caused by guests during their stay at our vacation home rental property. It aims to establish a clear process for reporting, assessing, and addressing damages to ensure a smooth and enjoyable experience for all guests.
Reporting Damages
Guests who notice any damages in the vacation home should immediately report them to our property management or designated contact.
Assessment of Damages
Depending on the severity, we may involve relevant professionals, such as maintenance staff or contractors, to evaluate and estimate the repair or replacement cost. The assessment will determine the course of action required and the associated costs.
Responsibility for Damages
Guests found responsible for causing the damage will be held financially accountable for the repair or replacement costs. Responsibility will be established through investigations, photographic evidence, or any other relevant information. Guests may be required to reimburse the full cost of repairs or replacements.
Repair or Replacement
Once the assessment is complete, we will initiate the necessary repair or replacement activities as soon as possible. The cost of repairs or replacement will be charged to the responsible guest's account or security deposit, depending on the circumstances. In cases of severe or intentional damage, we reserve the right to pursue legal action if necessary.
Compliance
All guests are expected to comply with this Damages Policy during their stay. Failure to comply may result in charges for damages and additional fees.
Cozy up by the fire: Enjoy the warmth and ambiance of our gas-powered fireplace. Create a relaxing atmosphere and stay cozy on chilly evenings.The fireplace is located in the living room and serves as the primary heat source for the common areas.
To operate:
Locate the black-box located on the floor to the right
There are 3 settings ON, Remote & OFF
To turn on the Fireplace select ON
To turn of the Fireplace select OFF
Do not use the REMOTE mode
To ensure your comfort and safety, I wanted to provide you with some guidance on how to operate the gas fireplace on the property. For a visual demonstration, I recommend watching the video tutorial below on how to operate or light a pilot in a gas fireplace.
If you have any questions or need further assistance, please don't hesitate to reach out. Your comfort and safety are our top priorities during your stay.
Disclaimer : This video is shared for educational use only. We do not own the content, and all rights belong to the original copyright holder.

We have three Smart TVs in our home: one in the living room, one in the master bedroom, and one in the downstairs bedroom. Please feel at home and sign into any streaming accounts you'd like to use.
Living Room TV:
To turn on the TV, use the Fire TV remote. After that, you can use the same remote to navigate through the streaming options.
Downstairs Bedroom:
Use the Roku TV remote to operate
Master Bedroom TV:
Use the Vizio remote to power on the TV and navigate to streaming options.
Make the most of your stay with our BBQ grill. Sizzle up some steaks, burgers, or fish under the open sky on the patio.
Preparing Your Dishes
Scrape food scraps: Remove large food particles from dishes before loading.
Load properly: Arrange dishes in the racks, ensuring water can reach all surfaces. Refer to your manual for specific loading instructions.
Choosing a Cycle
Your dishwasher likely offers various cycles. Common ones include:
Normal: For everyday dishes with average soil.
Heavy Duty: For heavily soiled pots, pans, and baked-on food.
Quick Wash: For lightly soiled dishes when you need them quickly.
Crystal/China: For delicate items.
Sanitize: For high-temperature cleaning and sanitizing.
Loading Detergent
Detergent Dispenser: Locate the detergent dispenser in your dishwasher.
Detergent Type: Use dishwasher detergent specifically designed for home dishwashers.
Detergent Amount: Refer to the detergent packaging for recommended amounts.
Starting the Dishwasher
Close the door securely.
Select the desired cycle.
Start the dishwasher.
If you encounter issues or need more specific guidance, Click here for the user manual:
Beat the Heat with Our Evaporative Coolers!
Looking for a refreshing way to cool down during your stay? Look no further than our convenient in-room evaporative coolers! These eco-friendly coolers use the power of evaporation to provide a cool and comfortable breeze.
Here's how to use your evaporative cooler:
Location, Location, Location: Place the cooler near a window or door for optimal airflow. This allows warm air to be drawn out while cool air circulates in the room.
Fill 'Er Up: Open the water tank and fill it with clean water. For an extra cooling boost, add ice packs or ice cubes from the freezer (located in [freezer location, e.g., kitchen]).
Power Up: Plug the cooler's cord into a nearby outlet.
Cool Control: Use the control buttons (or remote control if provided) to adjust settings like power, fan speed, and cooling mode.
Ventilation is Key: Remember to open a window or door slightly to allow for proper ventilation and air circulation. This ensures hot air is expelled and cool air fills the room.
Pro Tip: For an extra refreshing experience, we've provided ice packs in the freezer that you can add to the water tank!
Additional Notes:
Evaporative coolers work best in dry climates.
Regularly changing the water in the tank helps maintain performance and prevent mold growth.
If you have any questions about using the evaporative coolers, please don't hesitate to reach out!
Cool Fact: Tahoe's Mountain Magic Keeps You Comfortable!
Many people wonder about air conditioning (A/C) at our place in Tahoe. Here's a surprising fact: Less than 5% of homes here actually have it!
Why? Because Tahoe's unique location provides natural air conditioning most of the year. Here's the secret:
High Elevation, Cool Evenings: Tahoe's mountain altitude means cooler temperatures. Even during the hottest summer days, the temperature drops significantly (around 40 degrees!) at night.
Open Windows, Fresh Air: Keeping windows open at night allows cool mountain air to circulate throughout the house, naturally cooling the space.
Safe Mountain Community: Tahoe boasts a very safe environment. Residents, including myself, leave windows open overnight with complete peace of mind.
So, you can relax, open those windows, turn on the fans, and enjoy the refreshing mountain air!

Enjoy the convenience of a stove top oven during your stay! Whether you're cooking a hearty meal after a day on the slopes or baking a tasty treat, this fully equipped appliance makes meal prep a breeze. Feel right at home and get creative in the kitchen!
Your home away from home comes equipped with a fridge, perfect for storing your snacks, drinks, and any leftovers from your adventures. Whether you're grabbing a quick breakfast or keeping your favorite beverages chilled, you’ll have everything you need right at your fingertips!
I want to inform you that our home is not pet-friendly, and we regret that we cannot accommodate pets during your stay. We understand that traveling with pets is important to many guests, but at this particular property, we have policies in place that do not allow pets.
Thank you for considering our properties for your stay!

Please place full trash bags in the dumpster located to the right of the parking lot. The dumpster are labeled " Creekside West Homeowners ".
Dumping large items is not permitted, and all cardboard must be broken down and placed in the cardboard-only dumpster.
The South Tahoe Refuse Center no longer sorts through the trash or separates recyclables at the refuse center so recyclables MUST be placed in a SEPARATE trash bag.
Ensure that all recyclables are EMPTY, CLEAN, and DRY before disposal.
PLEASE DO NOT LEAVE TRASH OUTSIDE. The fine for leaving trash outside is $1,000 per city ordinance.
Ensure that the bear box is properly closed AT ALL TIMES.
Bear Box Location
A community dumpster is located near the entrance of the condominium complex.
Please ensure that all enclosures are securely latched to prevent bears from gaining access.

Important Reminder:
For public health and safety reasons, pets are not permitted on the following designated swim beaches:
Baldwin
Camp Richardson
Meeks Bay
Nevada
Pope
William Kent
Zephyr Cove
Let's start with the most important thing
You must have your dog leashed at ALL TIMES and Pick up after him
Your dog should have the following:
6-foot leash
identification on the collar
pick-up bags
We ask that you help us protect the land, the lakes, rivers and streams, and the wildlife of this beautiful place. Please pick up after your dog, and keep him on a leash and under your control.
For any other questions or concerns you can reach out to:
USDA Forest Service
Lake Tahoe Basin Management Unit
35 College Drive
So. Lake Tahoe, CA 96150
Voice: (530) 543-2600
TTY: (530) 543-0956
Source: https://www.fs.usda.gov/detail/ltbmu/home/?cid=stelprdb5122852
EMERGENCY CONTACT INFORMATION
Police911
FIre911
Ascension Sacred Heart- 11111 Panama City Beach Pkwy, Panama City Beach 32407(850) 804-2900
HCA Florida Breakfast Point- 9318 Panama City Beach Pkwy, Panama City 32407(850) 708-6555
Emerald Coast Urgent Care - 2704 Navy Blvd, Panama City Beach, FL 32408(850) 236-8655
Walgreens - 9998 Front Beach Rd, Panama City Beach, FL 32407(850) 236-1383
Location of Fire Extinguishers Under Kitchen Sink & Laundry Room
Emergency Exit Routes Front door then down stairs
Location of First Aid Kit Under Kitchen Sink
Emergency Contact for Hosts
(916) 527-9948
Thank you for choosing to stay with us!
Our standard check-out time is 11 AM. If you need a later check-out, please be sure to request this service in advance. Please note, late check-outs are subject to availability and require an additional fee and should be requested in advance.
Our cleaning team arrives promptly at 11am, as we oftentimes have another guest arriving at 4pm on the same day. Late departures are subject to a late check-out fee of $150, as it requires that we call in additional cleaners in order to finish cleaning on time for our next guests.
We genuinely appreciate your choice to stay with us and sincerely hope you had a delightful experience.
Your comfort is of the utmost importance to us, so if you encounter any issues during your stay, please don't hesitate to share your feedback. Your valuable insights will help us enhance our service for future guests. Thank you for being a part of our journey.
Safe Travels!
Address: 2660 Lake Tahoe Blvd, South Lake Tahoe, CA 96150
Contact Number: 530-542-4443
Store Hours:
Tuesday to Thursday: 10:00 AM - 5:00 PM
Saturday: 10:00 AM - 3:00 PM
Sunday and Monday: Closed

Address: 865 San Francisco Ave, South Lake Tahoe, CA 96150
Contact Number: 775-580-6068
Service Hours: Open Every Day: 8:00 AM - 8:00 PM

Address: 31 US-50 #101, Stateline, NV 89449
Contact Number: (775) 588-4685
Store Hours: Open 24 hours a day, 7 days a week.

Address: 148 Hwy 50, Stateline, NV 89449
Contact Number: (775) 580-6110
Store Hours:
Monday to Thursday: 8:00 AM - 11:00 PM
Friday and Saturday: 8:00 AM - 12:00 AM (Midnight)
Sunday: 8:00 AM - 10:00 PM

Address: 2030 Dunlap Dr, South Lake Tahoe, CA 96150
Contact Number: 530-541-7788
Store Hours:
Monday to Saturday: 9:00 AM - 7:00 PM
Sunday: 10:00 AM - 7:00 PM
Website: https://grassrootstahoe.com/

Discount chain carrying brand-name groceries, plus items like gifts & toys (many sell beer & wine).
Address: 2358 Lake Tahoe Blvd, South Lake Tahoe, CA 96150
Contact Number: 530-542-1077
Store Hours: Open Daily: 7:00 AM - 10:00 PM

Location: Tahoe Paradise Golf Course
Address: 2977 Lincoln Hwy, US-50, South Lake Tahoe, CA 96150
Contact Number: 530-577-5399
Store Hours: Open Daily: 7:00 AM - 9:00 PM
Website: https://www.shopholidaymarket.com/
Address: 3885 Pioneer Trail, South Lake Tahoe, CA 96150
Contact Number: 530-544-6860
Store Hours:
Monday: 9:00 AM - 6:00 PM
Tuesday to Sunday: 9:00 AM - 8:00 PM
Additional Information:
They stock meat, seafood, and produce.
They also have a cremería (dairy section) and tortillería (tortilla shop).

Zephyr Cove Branch:
Address: 212 Elks Point Rd, Zephyr Cove, NV 89448
Contact Number: (775) 586-8387
South Lake Tahoe Branch:
Address: 1020 Johnson Ln, South Lake Tahoe, CA 96150
Contact Number: (530) 542-7740
Store Hours: Open 24 hours a day, 7 days a week.

Address: 2218 Lake Tahoe Blvd, South Lake Tahoe, CA 96150
Contact Number: (530) 600-2899
Store Hours: Open Daily: 10:00 AM - 8:00 PM

Address: 2061 Lake Tahoe Blvd, South Lake Tahoe, CA 96150
Contact Number: (530) 541-3269
Store Hours: Open Daily: 6:00 AM - 10:00 PM
Description:
This supermarket specializes in produce, meats, and packaged foods.
They offer discounts on bulk items.

Address: 235 Tramway Dr, Stateline, NV 89449
Contact Number: (775) 588-4969
Store Hours: Open Daily: 8:00 AM - 10:00 PM

Address: 3600 Lake Tahoe Blvd, South Lake Tahoe, CA 96150
Contact Number: (530) 578-4555
Store Hours: Open Daily: 8:00 AM - 9:00 PM

Experience the game of golf no matter the weather at Lake Tahoe Golf Course’s indoor golf facility. Offering a state-of-the-art simulator, this is the perfect way to practice your swing or enjoy a round of golf without stepping outside. With access to top courses from around the world, it’s an exciting option for golfers of all levels. Whether you're looking to refine your technique or have a fun virtual round with friends, the indoor golf experience at Lake Tahoe Golf Course offers convenience, comfort, and a little friendly competition—all while staying warm and cozy in the beautiful Lake Tahoe area.

Address: 1012 Al Tahoe Boulevard, South Lake Tahoe, CA 96150, United States
Hours of Operation:
Open daily: 10:00am - 4:00pm
Wednesdays and Thursdays: BY APPOINTMENT
Contact Number: (530) 541-5994
Website: Tahoe Tot Spot Website
This Children's amusement center offers a range of fun activities and playtime for kids. Please note that appointments are required for visits on Wednesdays and Thursdays.

Tahoe Ice Arena is known for hosting events such as the 1985 U.S. Senior Open and the annual American Century Championship since 1990.
Address: 1176 Rufus Allen Blvd., South Lake Tahoe, CA, 96150
Hours of Operation: For the most current schedule, please visit their website.
Contact Number: (530) 544-7465
Website: Tahoe Ice Arena Website

This family-friendly bowling alley offers 16 lanes for bowling enthusiasts. It also features a retro diner and bar for dining and refreshments, a small arcade for entertainment, and a pro shop for bowling equipment.
Address: 1030 Fremont Ave, South Lake Tahoe, CA 96150
Hours of Operation:
Open on Monday, Thursday, Friday, Saturday, and Sunday: 3:30 PM - 10:30 PM
Closed on Tuesday and Wednesday
Contact Number: (530) 544-3700

Trapped in Tahoe is an escape room center in South Lake Tahoe, California. It offers a thrilling and challenging escape room experience. Before booking, please visit their website for specific instructions and pricing details.
Address: 3320 Sandy Way, Ste 1, South Lake Tahoe, CA 96150
Hours of Operation:
Open Daily: 11:00 AM - 10:00 PM
Contact Number: 530-600-3882

Yosemite Axe Throwing offers a unique and exciting experience for visitors looking to try their hand at axe throwing. You can check their website for more information and any specific details about reservations or pricing.
Address: 3979 Lake Tahoe Blvd #1, South Lake Tahoe, CA 96150, United States
Hours of Operation:
Wednesday: 12:00 PM - 8:00 PM
Thursday: 12:00 PM - 8:00 PM
Friday: 12:00 PM - 9:00 PM
Saturday: 11:00 AM - 9:00 PM
Sunday: 11:00 AM - 8:00 PM
Monday: 12:00 PM - 8:00 PM
Tuesday: 12:00 PM - 8:00 PM
Contact Number: (530) 600-2248

MEET THE HOSTS

Welcome to Sugar Tide! We are thrilled to be hosting you. Our goal while you are here is for you, your family and your pets to feel like you're at home with luxuries of a 5 start resort. We hope you have everything you need for quality time, getting your work done and relaxing.
The purpose of this guidebook is to help you with everything you need while you are here. You will find check in instructions, check out instructions, instructions on using most of the amenities in the house, local attractions, and some of our favorite dining spots. If you find any must see spots or restaurants you think our future guests need to know about please don't hesitate to let us know. Also, at any point if there is something you feel is missing just let us know and we can add it in.
We're Just a Message Away
Please don’t hesitate to reach out if you need anything during your stay—we’re always happy to help and just a call or message away!
(916) 527-9948
Enjoy your journey!
Patti and Michael Saade